Contact
Got a customer communication problem worth fixing?
Tell us what is happening now, where customers are getting stuck, or what your team is spending too much time doing manually.
You do not need to know whether the answer is WhatsApp, AI, automation, an integration or something simpler. That is the bit we can help work out.
“We’re missing enquiries in the evenings and at weekends. Is that something you can help with?”
Two ways in
Start the conversation in the way that suits you.
WhatsApp us
If you have a quick question, want to show us a customer journey, or simply want to know whether an idea is possible, WhatsApp is the easiest place to start.
You can send a message, a link, a screenshot or a quick explanation of what you are trying to improve.
Start a WhatsApp conversationPrefer email?
For briefs, documents or a little more detail, email us at:
We will make sure it gets to the right person.
Email Capture 1Before you write
What is useful to tell us?
Nothing formal. A few lines is usually enough.
- What your business or organisation does
- Who the customer, member, guest or attendee is
- Where the conversation currently starts
- What is being missed, repeated or delayed
- Any system that already sits behind the journey
If you are not sure yet, just tell us the problem. We can ask the useful questions from there.
Founder-led
The people behind Capture 1.
Capture 1 is founder-led and hands-on. You are not starting a conversation with a faceless software company.
Helen leads much of our customer communication strategy, journeys and workshops. Brett brings the technical, operational and commercial thinking that helps turn the idea into something workable.
Depending on what you are trying to do, one or both of us may be involved.
Connect with Helen on LinkedIn Connect with Brett on LinkedIn
Company details
Where to find us on paper.
Capture 1
40 Massey Brook LaneLymmCheshireWA13 0PN
Registered office address. Meetings are arranged in advance.
No pressure
Not ready to talk yet?
That is fine too. Our Insights section contains practical reports and articles on WhatsApp, AI, customer service, events, hospitality, membership and enquiry journeys.
Next step
Make it easy. Start with the question.
If something in your customer journey feels slower, harder or more manual than it should be, send us a message. We will tell you whether we think there is something useful to explore.