Insights
FREE reports, practical guides and the latest thinking on WhatsApp, AI, automation and the customer journeys they can improve.
Start with one of our reports and we’ll send it straight to you in WhatsApp, or browse our latest insights below.
Free
WhatsApp for Business 2026
Free
From Registration to Return
Free
The AI Receptionist Revolution
Free
The 24/7 Membership Desk
Free
From Stand to Sale
Free
How UK Couples Choose Venues
Every report is delivered in WhatsApp. No lengthy form.
Flagship report
WhatsApp has moved well beyond a messaging app. AI Agents, automation, integrations and human handover now make it a serious customer communication channel.
Our FREE 2026 report explains what has changed, what businesses can do now and where the opportunity really sits.
Delivered straight to WhatsApp. No lengthy form.
The report library
Practical sector reports built around the communication problems we see in real client work.
Free report
Capture 1
Events & Exhibitions
Turn registrations into attendance, engagement and return. What organisers can do between the sign-up and the day itself.
Free report
Capture 1
Hotels & Hospitality
Where AI can improve guest communication without removing the human service that makes a stay worth repeating.
Free report
Capture 1
Gyms & Membership
Keep membership enquiries moving even when the team is offline, and make joining easier than filling in a form.
Free report
Capture 1
Exhibitors
Use the whole exhibition journey to improve lead capture and follow-up, not just the three days on the stand.
Free report
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Wedding Venues
Understand the enquiry journey and where out-of-hours communication changes whether a couple books a viewing.
Not sure which one
Message us in WhatsApp with what you’re trying to fix — missed enquiries, out-of-hours questions, follow-up that goes quiet — and we’ll send the one that fits.
Ask in WhatsAppWhy WhatsApp
Because the delivery method is part of the point.
One
No download form, no email capture, no account. One tap opens a conversation.
Two
The report arrives where your messages already live, so it is still there next week.
Three
If something in it sparks an idea, reply in the same thread and a person will pick it up.
Latest insights
Practical articles, explainers and lessons from the customer journeys we are building now.
Animation Video, Education Video, Event promotional video, Marketing Video, PR Video, Promotional Video, Testimonial Video, Website Video
One fantastic way of creating strong brand engagement is to use your video with social media. On most social media platforms video is given high priority and content…
Read insightCommunication in your Business Presentations... When making a business presentation, pitch or even communicating online with your customers using video, keeping your communication simple is essential if you…
Read insightCreating Winning Presentations See the Capture 1 presentation bike Prezi for this blog article here: We’ve all heard the acronym KISS in business – ‘Keep it…
Read insightVideo Production for Business We often get asked when making promotional videos, marketing videos or company videos to feature the people from the business; these may be senior business…
Read insightBusiness Presentations From an early age we are read stories, taught with stories and watch stories on Tv and film. We are taught that stories are a powerful…
Read insightNews, Sales Presentation Video, Training Video
Prezi Presentations - Hints and Tips We’ve all been there – you have less than 24 hours to pull together an important presentation. Maybe its been dropped on…
Read insightEducation Video, News, Training Video
Corporate training video and Forum theatre Staff engagement is a key topic right now. A lot of companies are reporting loss of manpower, expertise, time and money because…
Read insightBack by popular demand it's the Capture 1 Christmas video...
Read insightPrezi Presentation Insight Event We hosted a Prezi presentation training event in Manchester last week at the fabulous Lancashire County Cricket Club venue (who were extremely hospitable…
Read insightThe archive
We’ve been writing about communication for a long time. Some of the channels have changed, but plenty of the thinking is still useful.
Older production work stays online where it is still useful. It just doesn’t lead the feed any more.
A Capture 1 brand
The WhatsApp Guys
The WhatsApp Guys is our specialist Capture 1 brand, with deeper WhatsApp case studies, sector examples and journeys you can try on your own phone.
Next step
Take the report. Read the insight. Try the journey. If there’s a communication gap worth fixing, we’re happy to help you work out what a better version could look like.
